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Effective Complaint Handling Procedures

  March 08, 2019  
CfPA-The Center for Professional Advancement, Online Live
June 4, 2019 at 11:00 a.m.–12:30 p.m. (ET)

Who Should Attend?
This online training will benefit those involved in the manufacturing, processing, testing and release of Pharmaceutical, Biotechnology, Drug, Biologics, Medical Device and In-vitro Diagnostics products amongst others. Personnel and management within the various manufacturing Industries, including those personnel with task associated with:
  • Quality Assurance
  • Quality Control
  • Manufacturing
  • Complaint Handlers
  • Supplier Quality Assurance
  • Regulatory Affairs
  • Shipping and Receiving
  • Auditors
  • Quality and Compliance
  • CAPA Investigators
  • Senior Management

Course Description
This accredited 90-minute training will provide attendees an understanding of the rules and regulations guiding complaint handling and complaint files within the life science industries. Per 21 CFR Part 820.198, “Each manufacturer shall maintain complaint files-establish and maintain procedures for receiving, reviewing, and evaluating complaints by a formally designated unit”. While a product manufacturer hopes to keep complaints to a minimum, the chances are, complaints will be received at some point hence a good complaint handling procedure is critical so that it will be an opportunity to assess what can be done to make improvements on the affected product where possible.

Can't Make this LIVE Webinar? 
Simply select the On Demand option when registering and we will send you the link to view the recorded version.

On Demand available approximately 3 business days after the live offering.


Organized by: CfPA-The Center for Professional Advancement
Invited Speakers:
   Charity Ogunsanya, (Owner/CEO), Pharmabiodevice Consulting LLC

Charity Ogunsanya has more than 26 years of extensive experience within the Biologics, Pharmaceuticals, Radiopharmaceuticals, Biotechnology and Medical Device Industries and has been the Microbiology, Sterility Assurance, Contamination Control, Aseptic processing, Quality Control Subject Matter Expert (SME) for multiple fortune 100 companies.

She has a Bachelor of Science degree in Microbiology from the University of Benin-Nigeria and has a Masters degree from the Advanced Academic Master’s Biotechnology Program at the Johns Hopkins University with concentration in Biotechnology/Biodefense. She is the CEO/ Owner of her consulting firm named Pharmabiodevice Consulting LLC. Her consultancy provides support to Biologics, Pharmaceuticals, Radiopharmaceuticals, Biotechnology and Medical Device Industries.


Deadline for Abstracts: n/a
Registration: Please click here for registration information.
E-mail: Jmorbit@cfpa.com
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