Customer Focused Project Management

Introduction
-an overview: the big picture

Setting up for success
-scoping and objective setting; roles and responsibilities
-defining stakeholder and customer requirements;
-effective planning

Adding value
-understanding the project life cycle;
-understanding how value is added;
-tools and techniques to measure value;
-what is value for the customer

Managing risk
-qualitative and quantitative measures of risk;
-making decisions under uncertainty;
-contingency planning, mitigation and control

Tools and techniques
-planning and scheduling;
-work breakdown structures;
-project control tools

Day 2

Tools and techniques (continued)
-change management;
-earned value analysis;
-stakeholder analysis

Budget resource & planning
-tricks and traps in estimating;
-tools to improve cost and resource estimating and control

Customer management
-understanding the different types of customer;
-building and developing relationships over time;
-negotiating; communication; consensus building

People management
-building and leading effective teams;
-team roles and responsibilities;
-managing stakeholders; communication

Team structures
-joint project teams;
-virtual project teams; matrix management

Project closedown
-third party considerations;
-learning lessons; benefits management;

Case studies, exercises and examples will be used throughout and there will be a number of breakout sessions