Traininng.com LLC, Online
2019-06-06
Overview There are challenges in dealing with people who bring toxicity to the interaction. One challenge is managing the impact it has on us - the other challenge is how to respond effectively - in essence - in ways that continue to allow us to get the job done and maintain a working relationship. In this webinar, you will learn key strategies, tactics and skills to protect your emotional and psychological well-being, while at the same time not letting the other person control or dominate. Why should you Attend - You work in a team or group environment
- You interact with the public
- You have a team leadership role
- You want to have less stress and more control of interactions
Areas Covered in the Session - The drivers of toxic behaviour - why they do what they do
- Specific tactics, tips and tools for responding to toxic communications
- How to stay centered and present when faced with toxicity
- A key to relieving your own frustration
- How to get work done, have effective communications and not let them control your life
Who Will Benefit - People from all organizational levels can benefit from these strategies
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