Compliance4All, Online
2017-02-08
Overview: An effective complaint handling system is an extremely important part of any quality system. Manufacturers should understand that any complaint received on a product shall be evaluated and, if necessary, thoroughly investigated and analyzed, and corrective action shall be taken.
Areas Covered in the Session: Understand how and why CAPA is tied in to product complaint investigations Examples of tools currently being used to conduct investigations How far and in-depth do you go with your investigations What are current FDA "hot" buttons and trends Benchmarks and best practices for investigations How to become a "good" investigator and the emphasis on closed-loop investigations Why risk-based approaches are vital to the decision-making process How to improve and bullet-proof your product complaint management system with investigations
Who Will Benefit: All levels of Management for all departments and those who desire a better understanding QA/QC/Compliance/Regulatory Affairs Marketing & Sales & Customer Service Engineering/Technical Services Consultants Operations and Manufacturing
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