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General Conference
April 14-15, 2003
Two days of plenary speeches, learning labs and workshops presenting breakthrough ideas on topics such as:

Improving access to care

Business case for office redesign

Leadership for office redesign

Patient-centered interactions

Patient information systems

Improving chronic illness care

Improving office efficiency

Electronic communications with patients

Optimizing the care team

Group visits

Optimizing office space

Office measurement systems

Proactive population management

Improving staff vitality

For the past few years,health care pioneers throughout the world have been testing groundbreaking designs for the clinical office practice. These designs are modeled not only on existing best practices,but also on novel concepts that violate many accepted theories and prevalent design rules. The Institute for Healthcare Improvement (IHI) is proud to present a showcase of these innovations at the International Summit on Redesigning the Clinical Office Practice.

Connie Davis, MN, ARNP
Associate Director for Clinical Improvement
Improving Chronic Illness Care

Sarah Fraser
Independent Consultant
Visiting Professor
Middlesex University, UK

Marjorie Godfrey, MS, RN
Director, Clinical Practice Improvement
Dartmouth Hitchcock Medical Center

Michael Goldstein, MD
Associate Director, Clinical Education &
Bayer Institute for Health Care Communication

Charles M. Kilo, MD, MPH
President
GreenField Health System

L. Gordon Moore, MD
Family Practitioner
Ideal Health of Brighton

Mark Murray, MD, MPA
Principal
Mark Murray & Associates

Jack Silversin, DMD, DrPH
President
Amicus

Catherine Tantau, BSN, MPA
President
Tantau and Associates

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