Invited Speakers: --Don Berwick, MD, President and Chief Executive Officer,
Institute for Healthcare Improvement, Adjunct Associate
Professor of Health Policy and Management at Harvard School
of Public Health
--Robert Lederer, MD, Kaiser Permanente, Colorado
--Jean Krause, BS, RRA, Franciscan Skemp Healthcare,
Mayo Health System
--Linda Mild, RN, MS, Columbia Wesley Medical Center
--Sharon Linton, Quality Education & Consulting,
Blue Cross of Washington and Alaska
--Thomas Nolan, PhD, Associates in Process Improvement
--Patricia Rutherford, RN, MS, Children's Hospital, Boston
Program:
The Institute for Healthcare Improvement, an independent
non-profit organization working to improve health care
quality in the U.S. and Canada, will be presenting the
results of a year long study focused on reducing delays and
waiting times in health care.
The focus of the National Congress will be on reducing delays
in four key areas: access to services, emergency department
and laboratory turnaround, surgery, and office visits.
Participants will learn effective methods for eliminating
procedures that cause system delays, and will leave with
the practical tools and contacts needed to facilitate
progress in their own organizations.
Registration :
For more information, call Silvia Harper at the
Institute for Healthcare Improvement, 617-754-4816.
Deadline for Abstracts: N/A
Email for Requests and Registration: silviah@ix.netcom.com